Online Customer Service Associate

Job description:

As an Online Customer Service Associate at Vandebron, you will be responsible for providing exceptional customer service to our online customers. You will be the primary point of contact for customers who have questions, concerns, or need assistance with their accounts. Your main objective will be to ensure that customers have a positive experience and are satisfied with the service they receive.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Assist customers with account management, billing inquiries, and technical issues - Identify and escalate priority issues to the appropriate team members - Proactively reach out to customers to gather feedback and ensure their satisfaction - Work closely with other team members to troubleshoot and resolve customer issues - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product offerings, pricing, and promotions - Contribute to team goals and objectives by meeting individual performance metrics

Requirements: - 2 years of experience in customer service or a related field - Resourceful and passionate about providing excellent customer service - Strong time management skills and ability to prioritize tasks effectively - Ability to work well in a team environment and collaborate with colleagues - Excellent written and verbal communication skills - Proficiency in using customer service software and Microsoft Office suite - Ability to multitask and handle high-volume customer inquiries - Bachelor's degree in a related field preferred

Benefits: - Paid Time Off (PTO) - Medical coverage - Relocation allowance

Working environment: At Vandebron, we strive to nurture an entrepreneurial atmosphere, even within an established organization. You will have the opportunity to work in a dynamic and fast-paced environment where your ideas and contributions are valued. We believe in fostering a culture of teamwork and collaboration to achieve our goals and deliver exceptional service to our customers.

Equal opportunity statement: Vandebron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.