Online Support Officer

Job Description:

Mollie is currently seeking a dynamic and motivated individual to join our team as an Online Support Officer in Den Haag, NL. This part-time Associate Level position requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Providing online support to customers through various platforms such as email, chat, and social media. - Resolving customer inquiries and issues in a timely and professional manner. - Ensuring customer satisfaction through excellent communication and problem-solving skills. - Managing and maintaining customer records and databases. - Collaborating with internal teams to improve customer service processes. - Providing feedback to management on customer trends and issues. - Maintaining a positive and energetic attitude towards all customer interactions.

Requirements: - Energetic and motivated individual with a strong attention to detail. - Excellent people management skills and the ability to work well in a team environment. - Strong communication skills in both written and verbal formats. - Proficiency in using various online support tools and platforms. - Ability to multitask and prioritize tasks effectively. - Previous experience in a customer service or online support role is preferred. - Bachelor's degree in related field is a plus.

Benefits: - Joining Bonus for new hires. - Free accommodation for employees who relocate for the position. - Life insurance coverage for all employees.

Working Environment: Join Mollie and be part of a company that pioneers change and sets industry benchmarks. We provide a supportive and collaborative work environment where your contributions are valued and recognized.

Equal Opportunity Statement: Mollie is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.