Online Support Specialist

Job Description

Patagonia Europe is seeking a dedicated and detail-oriented Online Support Specialist to join our team in Utrecht, NL. As an Associate Level position, the Online Support Specialist will play a crucial role in providing exceptional customer service and support for our online platforms. This is a part-time position, ideal for individuals with at least 3 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and issues via email, chat, and social media in a timely and professional manner - Provide technical support for online platforms, troubleshooting any issues that may arise - Assist customers with online orders, returns, and exchanges - Monitor and maintain a high level of customer satisfaction through proactive support and problem resolution - Collaborate with other team members to improve online support processes and procedures - Conduct research to stay informed about industry trends and best practices - Assist with strategic planning for online support initiatives

Requirements: - 3 years of experience in a customer service or online support role - Strong communication skills and the ability to work well under pressure - Resilient and independent, able to handle challenging situations with grace and professionalism - Proficient in strategic planning and research - Knowledge of e-commerce platforms and online customer service best practices - Experience with online chat and social media support tools

Benefits: - Joining Bonus - Vision insurance - Remote work flexibility - Opportunities for professional growth and development

Working Environment: At Patagonia Europe, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where every team member feels valued and respected. As an Online Support Specialist, you will have the opportunity to contribute to this inclusive environment and make a meaningful impact on our team.

Deadline to apply: May 14, 2024

Equal Opportunity Statement: Patagonia Europe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and encourage individuals of all ages, races, genders, and abilities to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.