Support Manager - Work from home

Job Description:

BUX is seeking a talented Support Manager to join our team and work remotely from home. As the Support Manager, you will be responsible for leading a team of support agents, overseeing the day-to-day operations, and ensuring that customer inquiries are handled promptly and efficiently.

Responsibilities: - Lead and manage a team of support agents, providing guidance and mentorship as needed - Develop and implement best practices for customer support, including response times and issue resolution - Monitor customer inquiries and provide escalation support when necessary - Analyze support metrics and KPIs to identify areas for improvement and implement solutions - Collaborate with cross-functional teams to address customer feedback and improve the overall customer experience - Conduct performance reviews and provide feedback to support agents, fostering a culture of continuous improvement - Stay up to date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in business, management, or a related field - Minimum of 7 years of experience in customer support, with at least 3 years in a management or supervisory role - Strong communication and interpersonal skills - Ability to adapt to changing priorities and deadlines - Reliable and trustworthy, with a high level of integrity - Excellent presentation skills and strong decision-making abilities

Personality Traits: - Adaptable: Able to thrive in a fast-paced and dynamic work environment - Reliable: Consistently delivers high-quality work and meets deadlines

Soft Skills: - Presentation: Able to effectively communicate ideas and information to different audiences - Decision-making: Capable of making sound judgments and decisions under pressure

Benefits: - Paid Time Off (PTO) - Disability insurance - Gym membership

Working Environment: At BUX, we believe in aligning work with a greater purpose, contributing to a meaningful mission. Joining our team means being part of a company that values collaboration, innovation, and personal growth.

Equal Opportunity Statement: BUX is an equal opportunity employer and values diversity in the workplace. We welcome candidates from all backgrounds and are committed to creating an inclusive environment for all employees.

Deadline to apply: 2024-07-13

If you meet the requirements and are interested in joining our team as a Support Manager, we encourage you to apply before the deadline. We look forward to reviewing your application and considering you for this exciting opportunity with BUX.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.