Support Specialist - Work from home

Job Description:

Mollie is seeking a Support Specialist to work from home in Eindhoven, NL. This part-time position is ideal for an individual with at least 4 years of experience in a similar role. The Support Specialist will be responsible for providing remote assistance to customers, resolving technical issues, and answering inquiries via email, chat, or phone.

Responsibilities: 1. Responding promptly to customer inquiries. 2. Handling and resolving customer complaints. 3. Providing technical support to customers. 4. Troubleshooting issues with software or hardware. 5. Escalating complex issues to the appropriate department. 6. Documenting customer interactions and solutions. 7. Collaborating with team members to improve processes. 8. Meeting established metrics for response times and customer satisfaction.

Requirements: 1. At least 4 years of experience in a customer support role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities. 4. Independent and self-motivated. 5. Dedicated to providing exceptional customer service. 6. Ability to work effectively in a remote team environment. 7. Teamwork and time management skills. 8. Proficiency in using communication tools and CRM software.

Benefits: 1. Gym membership. 2. Medical coverage. 3. Life insurance.

Working Environment: Mollie is a company that transcends borders, promoting collaboration on a global scale. As a Support Specialist, you will have the opportunity to work with a diverse team of professionals from around the world. Our company values teamwork, innovation, and inclusivity.

Equal Opportunity Statement: Mollie is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: Interested candidates should submit their applications by July 12, 2024. We look forward to reviewing your qualifications and considering you for the Support Specialist position at Mollie.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.