Web Chat Representative

Job Description:

Van Oord is seeking a passionate and confident Web Chat Representative to join our team in Utrecht, NL. As an Associate-level position, the ideal candidate will have a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries through web chat in a professional and timely manner - Provide accurate information and solutions to customers' issues - Document all interactions with customers for future reference - Collaborate with other team members to ensure a seamless customer experience - Identify and escalate complex issues to the appropriate department - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Excellent communication skills - Strong problem-solving abilities - High emotional intelligence - 4+ years of experience in customer service or a related field - Proficiency in using web chat platforms and other customer service software - Ability to multitask and prioritize tasks effectively

Personality Traits: - Passionate - Confident

Soft Skills: - Problem-solving - Emotional intelligence

Benefits: - Company transportation - Paid sick leave - Travel opportunities

Working Environment: At Van Oord, we embrace a culture that challenges norms and encourages bold thinking. We are committed to providing a supportive and inclusive work environment where employees can thrive and grow.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: Van Oord is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.