Web Chat Specialist

Job Description:

TNO is seeking a part-time Web Chat Specialist to join our team in Utrecht, NL. As an Associate Level Specialist with at least 4 years of experience, you will be responsible for managing our web chat platform to provide exceptional customer service and support to our users. This role requires a hardworking and independent individual who possesses strong decision-making and strategic planning skills.

Responsibilities: 1. Respond to incoming chat inquiries from customers in a timely and professional manner. 2. Provide accurate information and assistance to customers regarding products, services, and policies. 3. Troubleshoot technical issues and escalate complex problems to the appropriate team members. 4. Proactively engage with customers to identify their needs and recommend solutions to enhance their experience. 5. Monitor chat performance metrics and make recommendations for improvement. 6. Collaborate with cross-functional teams to ensure a seamless customer experience across all channels. 7. Stay up-to-date on industry trends and best practices in web chat support.

Requirements: 1. Bachelor's degree or equivalent experience in a related field. 2. Minimum of 4 years of experience in customer service or web chat support. 3. Strong communication skills and attention to detail. 4. Ability to think critically and solve problems efficiently. 5. Proficiency in using web chat software and CRM systems. 6. Exceptional multitasking and time management skills. 7. Previous experience in e-commerce or technology industry is a plus.

Benefits: 1. Life insurance coverage. 2. Medical benefits. 3. Employee discounts on products and services.

Working Environment: At TNO, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a culture of creativity, collaboration, and continuous learning. Our team members are encouraged to bring their unique perspectives and ideas to the table.

Equal Opportunity Statement: TNO is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 13, 2024. Apply now and join our dynamic team of professionals dedicated to providing exceptional customer service through web chat support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.