Support Representative - Remote Work

Support Representative - Remote Work

Company: Scotch & Soda Location: Utrecht, NL Job type: Part-time Seniority: Associate Level Years of experience: 3

Scotch & Soda is seeking a confident and passionate Support Representative to join our remote team in Utrecht, NL. As a Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. This position requires excellent presentation and communication skills to effectively assist customers with their inquiries and ensure their satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Process orders, returns, and exchanges efficiently - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve customer service processes - Stay up-to-date on product knowledge and company policies

Requirements: - 3 years of experience in customer service or technical support - Confident and passionate attitude towards customer satisfaction - Excellent presentation and communication skills - Ability to work independently and as part of a remote team - High school diploma or equivalent required

Benefits: - Company-provided equipment for remote work - Dental insurance coverage - Company transportation for occasional office visits

Working Environment: At Scotch & Soda, we support our employees in their personal and professional development. As a Support Representative, you will have opportunities for growth within the company and receive training to enhance your skills.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Scotch & Soda is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.