Part-time Customer Success Agent (German Speaker)

Are you searching for a bilingual part-time job in Rotterdam? Join our dynamic and rapidly growing scale-up company specializing in multivitamins! 

FitForMe is on a mission to improve our customers’ quality of life and well-being. As we grow the company, we are looking for a talented and enthusiastic Customer Success Agent to join our Customer Service team for 16-24 hours a week. If you get energy and joy from talking with people about their health and how our vitamins and supplements are essential, are inspired by our mission, and fit well in a dynamic environment, we look forward to hearing from you!

What is exciting about this role:

As a Customer Success Agent at FitForMe 🚀 you are an integral part of our Customer Service team. You will assist the department with reaching sales and retention targets, being in control of the daily workload, and providing excellent service.

Your day-to-day:

• Providing excellent service (commercial and advice) to customers via phone, email, and chat (inbound). 
• Providing product information and advice about our multivitamins to support bariatric patients' lifelong supplementation.
• Converting warm leads (starter kits) and retention calls for customers on our subscriptions (outbound).
• Ensuring trust in our products and our brand. 
• Ensuring connection between our customers and FitForMe.