Collection Officer

Phone Collection Qualification
1.Proactively contacted customers with delinquent accounts to
negotiate payment terms and resolve outstanding balances.
2.Consistentlymetandexceededmonthlyrecoverytargetsby15%
through effective negotiation skills.
3.Maintained strict adherence to FCCPC and company compliance
policies in all collection activities.
4.Accurately documented all customer interactions and payment
arrangements in the internal data base.
5.Handled customer inquiries and disputes professionally,
ensuring a positive customer experience even in difficult
situations.
6.Secured one-time settlements and structured sustainable
payment plans based on customers' financial situations.