Field Collection Officer

Key Responsibilities

• Conduct on-site visits to users with overdue balances to secure repayment of outstanding installments.

• Engage users to understand financial challenges and agree on realistic repayment arrangements.

• Verify and update customer information and repayment status promptly in the recovery system.

• Retrieve devices or collateral from customers who default, in line with company recovery procedures and documentation.

• Maintain productive relationships with local police authorities within the assigned LGA to support long-overdue or fraudulent cases where necessary.

• Report field collection activities, observations, and suspected fraud cases to the supervisor as required.

• Collaborate with the Risk Control and Customer Service teams to support enhanced repayment performance.

• Uphold professionalism and protect the company’s brand reputation during all field operations.

🔹 Requirements

• SSCE / OND / HND / B.Sc in any related discipline.

• Minimum of 1 year experience in field collections, field agent operations, or related roles.

• Strong negotiation and interpersonal communication skills.

• Ability to work under pressure and meet weekly/monthly recovery targets.

• Willingness to travel within assigned territory.

• Familiarity with FCCPC recovery guidelines is an added advantage.

• Must be street-smart and maintain high ethical standard