Field Retrieval Officer

Company : Palmpay Limited

Job Description - Field Retrieval Officer

Field Retrieval Officer
Location: Niger, Yobe, Sokoto
Contract Role
Salary- 80k basic, 20k transport and commission

Responsibilities

Conduct on-site visits to customers with overdue payments to collect outstanding installments.
Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
Verify customer information and update repayment status in the system promptly.
Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
Cooperate with risk control and customer service teams to improve repayment rates.
Maintain professional conduct and protect the company’s image during all field operations.

Requirements

Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
Highly communicative and persuasive, with strong negotiation skills
Resilient and result-driven, able to work under pressure and meet recovery targets
Good at conflict management and maintaining professionalism in difficult situations
Physically active and willing to work in the field, often covering different locations
Detail-oriented, ensuring proper documentation of customer interactions and recovery status
Ethical and compliant, operating strictly within approved recovery guidelines and procedures

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Field Retrieval Officer

Job Description - Field Retrieval Officer

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