Outbound ATM Customer Relationship Officer

Company : Palmpay Limited

Job Description - Outbound ATM Customer Relationship Officer

Outbound ATM Customer Relationship Officer

Full-time | Onsite

Job Summary

We are building a dedicated outbound call team responsible for:

● Verifying the effectiveness of Business Developer (BD) deployment
● Reactivating inactive debit card agents across their lifecycle
● Supporting the growth and retention of a high-performing agent network

Key Responsibilities
1. BD Deployment Quality Verification
● Call debit card agents to confirm whether BDs completed training, onboarding, and system setup as required.
● Identify and document deployment gaps.
2. Agent Reactivation & Lifecycle Monitoring
● Engage different agent categories (e.g., new but inactive, low sales, past high performers) to understand inactivity reasons.
● Promote card restocking and reactivate agent activity.
3. Barrier Resolution Support
● Use outbound calls to identify system, supply chain, or support issues affecting agent performance.
● Escalate unresolved issues to relevant internal teams.
4. CRM Logging & Performance Reporting
● Record all call feedback in CRM tools.
● Submit weekly summary reports capturing agent sentiment, challenges, and reactivation status.

Requirements
Education:
● Minimum OND, HND, or B.Sc in any discipline
Skills & Attributes:
● Excellent phone communication and persuasion skills
● Strong follow-up and documentation habits
● Basic understanding of agent networks and fintech operations
● Proficiency in Excel, CRM, or call center tracking tools
● Organized, detail-oriented, and target-driven

SALARY:
Base Salary: 70k
Performance Bonus (KPI-based): 60k
Total Salary: 130k

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Outbound ATM Customer Relationship Officer

Job Description - Outbound ATM Customer Relationship Officer

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