Retrieval Officers

Company : Palmpay Limited

Job Type : Contract

Rivers, Abia

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Retrieval Officers

Customers who purchase phones through our BNPL (Buy Now, Pay Later) scheme are expected to repay their installments within the agreed repayment schedule. However, in cases where customers default or their payments become overdue, our Retrieval Officers step in to manage the recovery process.

The role of a Retrieval Officer involves professionally engaging with these customers through calls and physical visits where necessary, to understand the reasons behind the overdue payments. They assess each situation carefully—whether it is financial difficulty, misunderstanding of the repayment terms, or deliberate refusal to pay—and provide appropriate guidance or resolution options where possible.

Where a customer is unable or unwilling to fulfill their repayment obligations after due engagement, the Retrieval Officers are responsible for initiating the recovery of the financed device in line with company policy.

Field Retrieval Officers are typically:

* Highly communicative and persuasive, with strong negotiation skills
* Resilient and result-driven, able to work under pressure and meet recovery targets
* Good at conflict management and maintaining professionalism in difficult situations
* Physically active and willing to work in the field, often covering different locations
* Detail-oriented, ensuring proper documentation of customer interactions and recovery status
* Ethical and compliant, operating strictly within approved recovery guidelines and procedures

Overall, the role is a balance of customer engagement, problem-solving, and asset recovery, aimed at minimizing losses while maintaining professionalism and respect for customers.

Original job Retrieval Officers posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Retrieval Officers Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Retrieval Officers Jobs in Nigeria

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Retrieval Officers

Job Description - Retrieval Officers

Similar Retrieval Officers Jobs in Nigeria

Mobile Apps