Car Workshop Manager

Job Overview

• As a Car Workshop Manager, you will be responsible for overseeing the daily operations of the car workshop, ensuring smooth workflow, high-quality service, and customer satisfaction.
• Your role involves managing a team of mechanics, coordinating repairs and maintenance tasks, and maintaining a safe and efficient working environment. You will also handle administrative duties such as scheduling, inventory management, and customer relations.

Key Responsibilities
Team Management:

• Supervise a team of mechanics and support staff, providing guidance, training, and support as needed.
• Assign tasks and monitor progress to ensure timely completion of repairs and maintenance jobs.
• Conduct performance evaluations and provide feedback to team members to facilitate their professional development.

Workflow Coordination:

• Plan and organize daily workflow, prioritizing tasks based on urgency and customer needs.
• Coordinate with service advisors to schedule appointments, allocate resources, and ensure efficient utilization of workshop capacity.
• Monitor repair progress, address any issues or delays, and communicate updates to customers as necessary.

Quality Assurance:

• Maintain high standards of workmanship and quality control throughout the repair process.
• Conduct inspections and quality checks on completed jobs to ensure compliance with safety standards and manufacturer specifications.
• Implement corrective actions and process improvements to enhance efficiency and service quality.

Inventory Management:

• Manage inventory of spare parts, tools, and equipment, ensuring adequate stock levels and timely replenishment.
• Coordinate with suppliers and vendors to procure parts and materials at competitive prices while maintaining quality standards.
• Keep accurate records of inventory transactions, including receipts, issuances, and returns.

Customer Service:

• Interact with customers to understand their requirements, explain repair options, and provide cost estimates.
• Address customer inquiries, complaints, and feedback promptly and professionally, striving to achieve high levels of satisfaction.
• Build and maintain strong relationships with customers through excellent service and communication.

Health and Safety Compliance:

• Enforce safety protocols and procedures to minimize workplace hazards and ensure compliance with relevant regulations.
• Provide training on safety practices and equipment usage to workshop staff, promoting a culture of safety awareness and responsibility.
• Conduct regular inspections and audits to identify and address potential safety risks.

Administrative Tasks:

• Manage administrative tasks such as scheduling appointments, preparing invoices, and maintaining records of service history.
• Utilize computerized systems and software to track job orders, billing, and other workshop operations.
• Generate reports on key performance indicators, including productivity, profitability, and customer satisfaction.

Qualifications and Skills

• Bachelor's Degree or equivalent experience in Automotive Technology, Business Administration, or a related field.
• Proven experience in automotive repair and maintenance, with at least 3 - 5 years in a supervisory or managerial role.
• Strong leadership abilities, with excellent communication, interpersonal, and conflict resolution skills.
• Solid understanding of automotive systems, diagnostics, and repair techniques.
• Proficiency in computerized workshop management systems and Microsoft Office applications.
• Knowledge of health and safety regulations and best practices in the automotive industry.
• Ability to multitask, prioritize workload, and adapt to changing priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service and building long-term relationships.
• Analytical and problem-solving skills, with a proactive approach to process improvement and quality assurance.