CIM & Quality Executive

About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

Responsible for ensuring vehicle compliance, insurance and maintenance requirements are in place per local market to keep Moove vehicles moving safely.

What You’ll be Doing

• Assist in claims management.

• Analyse risks associated with policies.

• Assist in implementing Insurance ,maintenance and quality procedures.

• Support with regular inspections of the facilities to detect and resolve problems.

• Ensure all department workers adhere to the safety policies and procedures.

• Ensure adherence to health and safety guidelines as well as legal obligations.

• Inspect final output and compare properties to requirements.

• Keep accurate documentation and perform statistical analysis.

• Solicit feedback from customers to assess whether their requirements are met.

• Be on the lookout for opportunities for improvement and develop new efficient procedures.

• Track the progress of the roll-out of fleet in the market in terms of telematics fitment, swag, and overall vehicle readiness for hand over to client

• Ensure that all systems are fully updated with vehicle information and details including but not limited to internal VMS Telematics systems and Uber systems

• Communicate with team members and managers both verbally and written on the progress of Fleet rollout.

• Utilize Google Docs and Sheets in many areas of your work with ease.

• Be service-oriented with a positive attitude, interest in learning, technically savvy, and flexible.

• Ensure that all permits are appropriately actioned on all vehicles and renewed as required in the respective markets.

• Ensure that all regulatory and traffic infringements are assigned to the respective drivers.

• Follow Up daily on cars that are in repairs.

• Ensure that vehicles are inspected and serviced in accordance with OEM and Moove policies

• Ensure that all traffic fines and other driver-related infringements are assigned to the drivers or appropriately deducted

• Daily, weekly, and monthly management reporting

• Adhoc tasks, assignments, investigations, and solutions as required by Management.

What You will need for this position

• Bachelor’s degree in business administration, facility management or similar field is preferred and experience as quality manager

• Good understanding of insurance management, requirements and dynamics

• Degree in Business Management or equivalent.

• Superior verbal and written communication skills.

• Ability to multitask, meet deadlines, as well as take on additional responsibilities as assigned.

• Technically savvy: Google Suites and databases

• Strong business writing and speaking skills

• Self-starter, ability to work independently and manage priorities effectively

• Attention to Detail.

Key Metrics

• Claims acceptance %

• Total Loss claims % and TAT

• Vehicle in NPA state during accidents

• TAT for vehicle servicing

• Tracking vehicle ageing and service history

• Finding OES parts solutions in case of parts shortage

Who You'll Be Working with:

Directly reporting to our CIM and Quality Supervisor , and closely working with our Operations Team.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.