Control Room Officer

Job Summary

• We are looking for an experienced Control Room Operator to be a part of our team.
• Your primary responsibility will be to Perform Control Room daily operations with high integrity and efficiency.

Responsibilities

• Monitor CCTV during the shift and report any unusual activity to Line Manager/Duty Security Officer.
• Respond promptly to the radio checks, made by the staff and keep accurate records of all communication.
• Prepare Radio Checks Report for OSM.
• Respond promptly to radio checks and keep accurate records of all communication
• Keep a record of any incidents and report these to the Duty Security Officer
• Monitor vehicle and staff movements via our Geolocation software
• Report any alarm activation to the Duty Security Manager.
• Manage the main switchboard, answer all the calls and direct them to the right department promptly and courteously.
• Any other duty as directed by the Duty Manager or Line Manager.

Requirements

• Minimum of KCSE Certificate with a grade of C+ and above
• Experience using relevant technology and security equipment (e.g. CCTV, Computers, 2-way radio and security software)
• Experience in reporting and emergency response planning
• Excellent knowledge of security protocols and procedures
• At least 2 years’ experience as a control room operator
• Must reside around Victoria Island