Customer Service Manager

Job Summary

• We are hiring a Customer Service Executive with excellent communication skills and a great work ethic to manage customer request and complaints ensuring they receive stress-free services/support and all their needs are met timely.
• To be successful in this role, you should be customer-focused, detail-oriented, and efficient.
• You should be polite, reliable, knowledgeable, and adaptable.
• Ability to meet set targets and performance standards.
• Clear and respectful communication.
• Analyse customer issues and provide appropriate solutions.
• Handles customer issues and conflicts professionally

Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
• Keep records of customer interactions, follow up on customer order and send report.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Update database and give report.
• Work with sales team by following up appointments with customers.
• Update customers’ records.
• Reaching out to customers through calls and messages.
• Escalate customers’ complaints to appropriate team.
• Fulfilling tasks set out by supervisors.

Requirements

• Candidates should be a graduate of Business Administration, Mass Communication, etc.
• 5years of experience.
• Proximity to Surulere is an added advantage.
• Furniture or Interior Decoration knowledge is an added advantage.