Field Support Network Administrator at SystemOne

SystemOne is a technology company that has helped healthcare organisations lower the burden of infectious disease since 2013. We have a team of engaged software specialists who are dedicated to offering high-quality user experiences and supporting the integration of a diverse IT landscape.

Title: Field Support Network Administrator

Location:  Garki, Abuja (FCT)

Job Type: Full-Time

Responsibilities

The Field Support Network Administrator will be responsible for:

• Closely monitoring the connectivity status of all diagnostic devices connected to our systems.
• Promptly contacting the Lab Technicians working for the distributed diagnostic network to troubleshoot device connectivity problems as they arise.
• Carefully documenting the details of network problems during troubleshooting calls.
• Helping the Super-User in preparing the necessary documentation to launch support desk tickets with SystemOne and VPN providers.
• Helping the Super-User collect data and update inventory, services, contacts and other modules in our software.
• Traveling to diagnostic laboratories and providing technical support when required.
• Providing support and troubleshooting (remotely, and in-person) to users in clinic settings for the Aspect Mobile application and use.
• Promptly attending work at SystemOne and/or Customer offices in Garki district of Abuja during the official office hours.
• The successful candidate is expected to have a functional laptop and cell phone that are connected to the internet with a bandwidth that supports video telephony.

Qualifications

• Bachelor’s degree in Information Science or Network Administration
• Network+ Certification.
• Located in Abuja.
• Five (5) or more years of experience in networking and IT infrastructure support.
• In-depth knowledge of IT systems and their practical applications. Candidate must be tech-savvy and unafraid of learning.
• Exceptional communication and interpersonal skills, capable of engaging a diverse range of stakeholders.
• Proficiency in English required.
• Willingness to travel within Nigeria.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should to apply online

Application Process

• Click the application link and fill out the required questionnaire
• Provide a link to (or a copy of) your resume and Linkedin profile.
• Complete the Predictive Index assessments that will be sent via email upon application submission.

Note:  We unfortunately can’t accept applications that lack the 3 items listed above.

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