Front Desk

JOB SUMMARY:

The Front Desk rep is tasked with the full responsibility of supervising daily support activities, collaborate with both management and support staff to evaluate and enhance administrative processes, aiming to optimize efficiency, overseeing firm’s administrative operations and guiding support staff team with crucial focus on identifying areas of improvement and implementing effective solutions, keeping their stations tidy and ensuring both internal and external customers are catered for.

DUTIES AND RESPONSIBILITIES:

• Ensure the front desk and surrounding areas are tidy and presentable.
• Answer incoming calls, emails and inquiry promptly and professionally.
• Identify key areas of improvement, plan administrative processes, establish

guidelines, and implement protocols. • Collaborate with various departments to facilitate information flow and resolve operational issues. • Attend to customer inquiries and quarries professionally and escalate when necessary. • Sort and distribute incoming and outgoing hard copying mails also updating our database.

• Notify security officer about unescorted guests and emergency situations.
• Receive letters and packages on behalf of the organization (with permission from

superior) and distribute them accordingly.

• Take stock of inventory and reorder when necessary.
• Ensure compliance with company rules and regulation.
• Communicate with company vendors when required and updating company vendor

database.

• Schedule appointments, meetings, conferences, interviews, for clients and staff.
• Conduct regular generator checks to ensure functionality and readiness.
• Coordinate routine servicing and repairs with maintenance personnel and external

vendors. • Maintain detailed logs of generator usage, including start/stop times, fuel consumption, and issues encountered. • Ensure all non-essential appliances are turned off to prevent overload when the generator is activated. • Other ad-hoc services as required by the organization.

QUALIFICATIONS:

• Female
• ND/HND (additional education or certification in office administration or related field is a plus).
• Candidate must live with Victoria Island and environs
• Proven experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google workspace.
• Familiarity with office equipment such as fax machines and printers.
• Ability to remain calm and composed under pressure.
• Attention to detail and accuracy in all tasks.
• Ability to work independently as well as part of a team.