Head, Retail Business

Job Description:

• Dreamworks Integrated System Limited is seeking a dynamic and results-oriented Head of Retail Business to lead our retail operations and drive business growth.
• As the Head of Retail Business, you will be responsible for developing and implementing strategies to enhance the retail customer experience, optimize store performance, and achieve sales targets.

Responsibilities:

Retail Strategy and Planning:

• Develop and execute strategic plans, goals, and initiatives to drive retail sales growth, increase market share, and expand the retail footprint.
• Conduct market research and analysis to identify consumer trends, competitive landscape, and opportunities for product assortment and pricing strategies.

Store Operations Management:

• Oversee all aspects of store operations, including sales performance, inventory management, merchandising, staffing, and customer service, to ensure operational excellence and compliance with company standards.
• Develop and implement operational policies, procedures, and guidelines to optimize store efficiency, productivity, and profitability.

Sales and Marketing:

• Develop and implement sales and marketing strategies and campaigns to drive traffic, increase conversion rates, and maximize sales revenue across retail channels.
• Collaborate with marketing teams to develop promotional plans, events, and initiatives to attract and retain customers and enhance brand awareness and loyalty.

Customer Experience Enhancement:

• Ensure a high level of customer satisfaction by providing exceptional service, resolving customer inquiries and complaints promptly, and implementing measures to enhance the retail customer experience.
• Monitor customer feedback, reviews, and satisfaction scores, and implement initiatives to address areas for improvement and drive customer loyalty and retention.

Performance Analysis and Reporting:

• Analyze sales data, key performance indicators (KPIs), and retail metrics to evaluate store performance, identify trends, and develop actionable insights and recommendations for improvement.
• Prepare regular reports and presentations on retail performance, sales trends, inventory levels, and other relevant metrics for senior management review and decision-making.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing retail team, providing guidance, coaching, and support to drive sales performance, employee engagement, and professional growth.
• Foster a positive and inclusive work environment, promote teamwork and collaboration, and recognize and reward outstanding performance and contributions.

Retail Expansion and Development:

• Identify opportunities for retail expansion, market penetration, and new store openings, and develop business cases, feasibility studies, and expansion plans to support growth objectives.
• Coordinate with cross-functional teams, including real estate, finance, and operations, to execute retail expansion projects and ensure timely and successful store launches.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Retail Management, or related field. Master's degree or MBA is preferred.
• Minimum of 5 years of progressive experience in retail management, with a proven track record of success in driving retail sales growth and profitability.
• Strong understanding of retail principles, practices, and trends, including store operations, merchandising, inventory management, and customer service.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams, build strong relationships with customers, and influence stakeholders.
• Proven ability to develop and execute strategic retail plans and initiatives, analyze retail performance metrics, and drive continuous improvement in retail operations.
• Experience in managing multiple retail locations, overseeing store openings and expansions, and coordinating with cross-functional teams to achieve business objectives.
• Proficiency in using retail management systems, POS software, and Microsoft Office applications.
• Strong analytical and problem-solving skills, with attention to detail and the ability to interpret complex data and trends to inform decision-making.
• Customer-centric mindset and a passion for delivering exceptional retail experiences and building long-term customer relationships.
• Commitment to upholding the highest standards of professionalism, integrity, and ethical conduct in all aspects of retail business operations.