Hub Operations Manager

The Hub Operations Manager will be responsible for coordinating and overseeing the Sendbox Hub network. The ideal candidate will lead a team to manage the operations of the hubs, the Associates, vendors, courier partners as well as general operational activities. The end goal is to ensure the efficient functioning of the hub, meeting operational goals, and maintaining high standards of performance.

Responsibilities

• Process monitoring across all Sendbox and Franchise Hubs.
• Fully in charge of onboarding, setup, management of interactions as well as resolution of issues as it concerns Sendbox Hubs and Franchise locations.
• Oversee the handling, sorting, and movement of shipments to ensure accurate and timely processing while adhering to safety and shipping protocols end-to-end
• Continuously review operational processes and workflows to identify areas of improvement.
• Implement quality control measures to achieve key metrics and customer satisfaction.
• Collaborate with Issue Resolution Team to address inquiries, feedback and ensure an overall positive customer experience.
• Manage, allocate resources and oversee inventory control processes of shipping materials and all hub-related purchases to ensure accurate stock levels.
• Liaise with vendors, suppliers and delivery partners to ensure timely delivery of goods and services and resolve vendor related issues.
• Provide strong leadership and direction to the hub operations team, including recruitment, training etc.
• Submit reports and summaries of hub activities.
• Resolve conflict and issue escalations across all hubs.
• Communicating goals and targets as well as operational changes to the hub operations team as advised by the management.
• Monitoring team members’ KPIs, manage performance and motivating the team to perform optimally.
• Care for the health, safety, and welfare of Hub Associates and report any anomalies to the People Operations team.

Required Skills and Qualifications

• Bachelor’s degree in Business administration, Logistics or Supply Chain or other related field.
• Demonstrated experience as a Hub/Logistics Manager in logistics, operations, supply chain management, e-commerce is an added advantage.
• Proficiency in data analysis and reporting tools to extract insights from operational and performance data.
• Exceptional interpersonal and communication skills to work effectively with cross-functional teams and stakeholders.
• Excellent problem-solving and critical reasoning skills.
• Proficiency in MS Office and use of project management software/tools (added advantage).
• Ability to drive change and implement process improvements in a diverse and rapidly changing environment
• Have a strong analytical and execution mindset.
• Likes wearing multiple hats in a fast-growing ambitious startup environment.
• Great at training and general coordinating 
• Likes being hands-on and wants to get things done.
• Experience in managing a large team.