Manager

Job Description

• Ensure company standards for housekeeping, decor and guest services are met.
• Answer guest questions about hotel services and policies.
• Keep track of the hotel's financials.
• Setting revenue and guest satisfaction targets and ensuring that these are met
• Managing budgets and finances and controlling expenditure
• Recruiting, training and managing the Apartment's employees.
• Carrying out regular inspections of the Apartment'sproperty, amenities and organising necessary maintenance.
• Ensuring compliance with health and safety legislation and licensing laws. Liasing with with requisite regulatory agencies as it concerns the hotel and hospitality business in Nigeria.
• Implementing and reviewing standard operating procedures to continuously improve a business
• Proactively seeking opportunities and ways to maximise revenue and develop service delivery.
• Monitoring employee performance and offering regular evaluation meetings designed to improve service.
• Interview, hire, train and terminate staff.
• Coordinate front-office and back-office activities and resolve any problems.
• Allocate funds and approve expenditures where necessary.
• Ability to work with less supervision
• Imbibe team spirit

Job Requirements

• Bachelor's Degree in Hospitality, Business Administration, or a related field.
• A minimum of 8 years experience in hotel management or a similar role.
• Strong understanding of an Apartment'smanagement best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Strong leadership skills to lead employees and motivate everyone to work towards common goals.
• Excellent financial management skills to ensure a business remains profitable.
• A sound understanding of business processes and operational efficiency.
• A professional appearance and a calm and collected manner.
• Strong decision-making and problem-solving skills to ensure effective operations.
• Excellent organisational and time-management skills to handle the multi-faceted nature of the job.