Operations Command Center

Key Responsibilities

• Provide 1st level support for Switching platform & Core authorization applications in 24x7 shifts
• Incident management as per our policies
• Keeping stakeholders updated through various channels
• Handling Financial file processing related failures
• Understanding of Incident management & Change control life cycle
• Excellent capability to learn & adapt to changes.
• Provide support to projects team for change monitoring.
• Card payment technology end to end knowledge
• Hands on knowledge on automation tools like Control-M, RPA, Python
• Software Monitoring – Monitoring of Switch Application and its modules
• Transaction level monitoring using alerts & dashboards of monitoring tool.
• Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
• Understanding of financial files and its business impact
• Keep the Production and DR systems in sync using replication tools.
• Understand Cloud technologies
• Understand Service/Disaster recovery process
• Certificate inventory management

Qualifications and Experience

• Bachelor’s Degree (preferable in IT)
• 4+ years of IT experience
• Strong Knowledge of Payment industry
• UNIX/Windows/SQL DB/Oracle DB working knowledge
• AWS, OCI, Azure knowledge
• Monitoring tools operational knowledge
• Familiarity of supporting applications
• ITIL process familiarity
• Automation skills using any automation tools/scripts
• Excellent Analytical, troubleshooting & vendor co-ordination skills

Behavioural Competencies:

• Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
• Self-motivation and able to take responsibility
• Able to demonstrate initiative and a proactive approach to daily tasks
• Good communication skill sets.
• Capable of handling stressful situations.
• Team Player
• Handling of High-pressure environment
• Willingness to work on 12-hour shift/night shifts/weekends/public holidays (24/7 shifts).