Online Operations Manager

Job Description:

As the Online Operations Manager at Access Bank in Ibadan, NG, you will be responsible for overseeing the online operations of the bank, ensuring efficiency, accuracy, and customer satisfaction. You will work closely with various teams to streamline processes, improve systems, and enhance the overall online banking experience for clients. This position is ideal for a passionate and reliable individual with a strong background in online banking and a minimum of 6 years of experience.

Responsibilities:

- Develop and implement strategies to improve online banking services - Monitor online transactions and ensure accuracy and security - Analyze data and trends to identify areas for improvement - Collaborate with IT teams to troubleshoot technical issues and implement solutions - Develop and implement policies and procedures for online operations - Train and mentor staff on online banking processes and procedures - Stay up to date on industry trends and best practices - Manage relationships with third-party vendors and service providers - Work closely with marketing teams to promote online banking services - Conduct regular audits to ensure compliance with regulations and internal policies

Requirements:

- Bachelor's degree in Business Administration, Finance, or related field - Minimum of 6 years of experience in online banking operations - Strong leadership and communication skills - Strategic planning and problem-solving abilities - Innovative thinking and a proactive approach to challenges - Ability to work in a fast-paced environment and adapt to change - Proficiency in Microsoft Office and banking software - Strong analytical and decision-making skills

Benefits:

- Company-provided equipment - Gym membership - Life insurance

Working Environment:

As an Online Operations Manager at Access Bank, you will thrive in an environment that embraces and navigates change seamlessly. You will have the opportunity to work with a dedicated team of professionals who are committed to excellence and innovation.

Equal Opportunity Statement:

Access Bank is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.