Telemarketing Officer

SUCCESSFUL APPLICANTS WILL IDEALLY HAVE TO:

• Conduct outbound calls to prospective clients to promote our FinTech products and services, including digital banking solutions, payment processing, and financial management tools.
• Utilize scripts and sales pitches provided by the company to effectively communicate the value proposition of our products and address customer inquiries.
• Identify and qualify leads through proactive outreach and engagement, understanding their financial needs, challenges, and goals.
• Provide personalized recommendations and solutions to prospects based on their financial profiles and preferences.
• Maintain accurate and up-to-date records of customer interactions, including contact details, preferences, and feedback, in the CRM system.
• Achieve weekly and monthly sales targets and quotas, consistently meeting or exceeding performance metrics.
• Follow up with leads and prospects to nurture relationships, address concerns, and close sales opportunities.
• Collaborate closely with the sales and marketing team to develop targeted campaigns, promotions, and strategies to drive customer acquisition and retention.
• Stay informed about industry trends, regulatory changes, and competitor offerings to effectively position our products in the market.
• Adhere to all regulatory requirements, compliance standards, and company policies while conducting telemarketing activities.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor's degree in Business Administration, Management, Marketing, or a related field is often preferred.
• Previous experience in telemarketing, sales, or customer service roles within the financial services or FinTech industry preferred.
• Excellent communication skills, both verbal and written, with the ability to explain complex financial concepts in a clear and concise manner and must have good intonation.
• Strong interpersonal skills and the ability to build rapport and trust with customers over the phone.
• Results-oriented mindset with a track record of achieving and exceeding sales targets in a fast-paced environment.
• Familiarity with financial products, services, and terminology, including banking, payments, investments, and budgeting.
• Proficiency in using CRM software and other sales tools to manage leads, track performance, and generate reports.
• Ability to work independently and as part of a collaborative team, with a strong sense of initiative and self-motivation.
• Flexibility to adapt to changing priorities and work schedules, including occasional evening or weekend shifts.
• Commitment to upholding ethical standards, integrity, and professionalism in all interactions with clients and colleagues.