Area Service Manager

Job Description

• We are looking for a motivated and experienced Area Service Manager to join our team.
• The Area Service Manager will be responsible for overseeing service operations and ensuring customer satisfaction within their designated area.
• The ideal candidate will have a background in the automobile industry, with a strong focus on service management and customer relationship management.

Responsibilities

• Develop and implement service strategies to enhance customer satisfaction and meet service targets.
• Manage a team of service technicians and oversee service operations within the area.
• Ensure timely and quality service delivery to customers, in line with company standards.
• Build and maintain strong relationships with dealers and customers to drive service retention and repeat business.
• Analyze service data and trends to identify areas for improvement and implement corrective actions.
• Provide regular reports and updates to senior management on service performance and customer feedback.
• Coordinate with the sales team to ensure seamless customer experience from sales to service.
• Stay updated on industry trends, products, and competitors to remain competitive in the market.
• Train and develop service staff to enhance their skills and capabilities.

Requirements

• Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related field is preferred.
• We seek candidates with 10-15 years of experience who will assume overall responsibility for driving business and service operations for both 2W and 3W vehicles.
• Proven experience as a service manager or similar role in the automobile industry.
• Excellent communication, interpersonal, and leadership skills.
• Strong customer service orientation with a focus on delivering exceptional service.
• Ability to analyze data and make informed decisions to improve service performance.
• Experience managing a team and driving performance towards achieving service targets.
• Proficiency in MS Office, Excel package, and CRM software for service tracking and reporting.
• Knowledge of service management best practices and industry standards.
• He/She will be tasked with managing the dealer network and coordinating service operations in collaboration with the Branch Service Manager.