Call Center Representative - Remote Work

Job Description:

Halliburton, a global leader in the energy industry, is seeking a motivated and experienced Call Center Representative to join our team in Lagos, NG. This is a remote work position, offering the flexibility to work from the comfort of your own home.

Responsibilities: - Answer incoming calls from customers and provide assistance and solutions to their inquiries and concerns - Make outbound calls to follow up on customer issues or provide updates on services - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Use effective communication skills to build rapport with customers and ensure a positive customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Meet and exceed performance goals and targets set by the company - Collaborate with team members and other departments to improve overall customer satisfaction

Requirements: - 4 years of experience working in a call center or customer service role - Adaptable personality with a passion for helping customers - Strong planning skills and attention to detail - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Dental insurance - Training and professional development opportunities - Company transportation for eligible employees

Working Environment: At Halliburton, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where every team member feels valued and empowered to succeed.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Halliburton is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.