Chat Support Representative - Remote Work

Job Description:

We are looking for a highly motivated and skilled Chat Support Representative to join our team at Huawei. As a Chat Support Representative, you will be responsible for providing exceptional customer service through online chat platforms. This is a remote work position based in Lagos, NG.

Responsibilities: - Respond to customer inquiries and resolve issues through online chat in a timely and professional manner - Provide product information, technical support, and troubleshooting assistance to customers - Identify and escalate priority issues to the appropriate team members - Collaborate with other departments to ensure customer satisfaction and issue resolution - Maintain accurate records of customer interactions and transactions - Stay updated on product knowledge and company policies to provide accurate information to customers - Meet and exceed performance targets for response times, resolution times, and customer satisfaction

Requirements: - 4 years of experience in customer service or chat support roles - Strong communication skills and a customer-focused approach - Ability to multitask and work efficiently in a fast-paced environment - Hardworking and resourceful personality traits - Strong negotiation and presentation skills - Ability to work independently and as part of a team - Proficiency in using chat support software and other communication tools - Bachelor's degree or equivalent experience preferred

Company Benefits: - Visa sponsorship for eligible candidates - Gym membership reimbursement - Free food and snacks provided during work hours

Working Environment: At Huawei, we strive for excellence and uphold high standards in all our endeavors. We believe in fostering a collaborative and supportive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Huawei is an equal opportunity employer and is committed to providing a work environment that is inclusive and free from discrimination. We celebrate diversity and welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law.

Deadline to Apply: May 8, 2024

If you meet the requirements for this position and are excited about the opportunity to work with a leading technology company, we encourage you to apply by the deadline. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.