Client Relations Associate - Remote Work

Job Description:

We are looking for a dynamic and enthusiastic Client Relations Associate to join our team at Hilton. This is a remote work position based in Ibadan, Nigeria. As a Client Relations Associate, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction and loyalty to the Hilton brand.

Responsibilities: - Serve as the main point of contact for our clients, addressing any inquiries or concerns they may have in a timely and professional manner - Proactively reach out to clients to gather feedback and assess their needs and preferences - Collaborate with internal teams to ensure client requests are met and issues are resolved effectively - Identify opportunities to upsell and cross-sell Hilton products and services to clients - Monitor client satisfaction and retention rates, implementing strategies to improve overall customer experience - Keep accurate records of client interactions and transactions in our CRM system

Requirements: - Bachelor's degree in Business Administration or related field - Excellent communication and interpersonal skills - Ability to work well under pressure and meet tight deadlines - Strong problem-solving skills and a customer-focused mindset - Resilient and passionate about delivering exceptional service to clients - Demonstrated cooperation and teamwork abilities - Ability to work remotely and independently with minimal supervision

Benefits: - Life insurance - Joining Bonus - Relocation allowance

Working Environment: As a Client Relations Associate at Hilton, you will be expected to leverage data to inform decisions and drive strategic initiatives. You will have the opportunity to work in a fast-paced and innovative environment, collaborating with a diverse team to achieve common goals.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.