Client Relations Specialist - Remote Work

Job Description:

Andela is seeking a talented Client Relations Specialist to join our team in a remote work position based in Ibadan, Nigeria. As a Client Relations Specialist, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our services.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner - Build and maintain strong relationships with clients to understand their needs and provide solutions that meet their goals - Proactively monitor client satisfaction and success, identifying areas for improvement and implementing strategies to enhance the client experience - Collaborate with internal teams to coordinate client needs, such as product updates, technical support, and account management - Act as a liaison between clients and internal stakeholders, ensuring clear communication and alignment on expectations - Provide regular updates to clients on product enhancements, upcoming events, and other relevant information - Track and report on client engagement, retention, and satisfaction metrics to inform business decisions and strategies

Requirements: - 3+ years of experience in client relations, customer service, or a related field - Strong communication skills, both written and verbal, with a customer-centric approach - Hardworking and passionate individual with a commitment to exceeding client expectations - Creative problem-solving skills and the ability to adapt to changing priorities and environments - Ability to work independently in a remote setting while also collaborating effectively with a virtual team - Bachelor's degree in business, marketing, communications, or a related field preferred

Benefits: - Dental insurance - Free accommodation - Paid sick leave

Working Environment: At Andela, we believe in recognizing and rewarding employees based on performance and merit. We provide a supportive and inclusive work environment where your hard work and dedication are valued.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Andela is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.