Collection Agent at Kuda Bank

Kuda Bank is a full-service, app-based digital bank. Our objective is to be the go-to bank not only for Africans residing on the continent, but also for the African diaspora, wherever they dwell in the world. Kuda is free of unnecessary banking fees and excels at assisting consumers with budgeting, spending wisely, and saving more. We raised the largest seed round ever seen in Africa and closed a Series A investment round in February 2021, which was headed by some of the world’s best venture capital investors. Kuda is quickly establishing itself as the leading ‘Neobank’ for Africans, with offices in London (our headquarters), Lagos, and Cape Town, with more to open across Africa in 2021.

Title: Collection Agent

Location:  Lagos, Nigeria

Job type: Full time

Category: Finance

Role Overview

• This role is responsible for managing the collection of outstanding debts from clients and customers.

Responsibilities

• Manage multiple delinquent accounts for debt collection efforts.
• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
• Handle questions or complaints.
• Investigate and resolve discrepancies in payments or accounts.
• Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
• Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.

Measures of Success

• Collection rate
• Conversion rate
• Customer Satisfaction Index
• NPS
• # of Cost Saving Initiatives Implemented
• % Training Evaluation

Qualifications & Experience

• OND/HND/BSc in Finance, Accounting, or a related field of study.
• Proficiency in the use of Microsoft office
• Critical thinking and problem solving skills
• A minimum of 3-5 year experiences as a Collection Agent
• Good report writing and communication skills
• Customer service skills
• Good analytical skills
• Knowledge of relevant legal requirements
• Speaking and listening skills
• Negotiation and conflict resolution skills

Competencies
Functional:

• Database Management
• Good Knowledge of Technology (lending applications)
• Results Orientation
• Initiative
• In-depth Knowledge of Consumer Lending
• Emotional Intelligence

Behavioural:

• Relationship Management (including collaboration & teamwork)
• Effective Communication Skills
• Persuasion
• Time Management
• Continuous Learning & Improvement
• Self-Assured, Confident and Assertive
• Resilience
• Empathy
• Networking
• Effective Listening
• Friendly
• Persuasion
• Calm under pressure
• Initiative

Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer remote working options

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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