Contact Center Associate - Remote Work

Job Description: We are looking for a Contact Center Associate to join our team at Wema Bank in Abuja, NG. As a Contact Center Associate, you will be responsible for providing an exceptional customer service experience through phone, email, and chat channels. This is a full-time remote position at the Associate level, requiring a minimum of 3 years of experience in customer service roles.

Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and chat - Assist customers with account-related questions, issue resolution, and product inquiries - Provide information on bank products and services - Maintain accurate customer records and documentation in the CRM system - Meet and exceed customer service goals and KPIs - Collaborate with other team members to improve processes and procedures - Stay up to date on bank policies, procedures, and products - Escalate issues to appropriate teams or departments as needed

Requirements: - 3+ years of experience in customer service roles - Resourceful and reliable individual with strong communication skills - Soft skills in project management and leadership - Ability to work independently and in a team environment - Proficient in Microsoft Office and CRM systems - High school diploma or equivalent, Bachelor's degree preferred

Benefits: - Company transportation provided - Gym membership - Retirement plan

Working Environment: We strive to pave the way for diversity and inclusivity at Wema Bank, creating a culture of belonging where everyone feels welcome and valued. Our team is committed to fostering a supportive and collaborative work environment.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Wema Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.