Customer Care Assistant - Remote Work

Job Description:

We are looking for a Customer Care Assistant to join our team at Procter & Gamble Nigeria. This role will be remote, based in Lagos, NG, and will be a full-time position at the Associate Level. The ideal candidate will have at least 3 years of experience in customer service and possess a blend of adaptability and reliability.

Responsibilities: - Providing exceptional customer service and support to clients via phone, email, and chat - Handling customer inquiries, complaints, and feedback in a timely and professional manner - Resolving customer issues and escalating complex problems to the appropriate team member - Maintaining accurate records of customer interactions and transactions - Collaborating with cross-functional teams to meet customer needs and improve service delivery - Contributing to continuous improvement initiatives to enhance the customer care process - Participating in training and development programs to enhance skills and knowledge

Requirements: - 3+ years of experience in customer service or a related field - Strong project management and time management skills - Excellent communication and interpersonal abilities - Proven ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and customer service software - High school diploma or equivalent; a degree in a related field is a plus

Benefits: - Paid Time Off (PTO) - Visa sponsorship for eligible candidates - Free food provided during work hours - Professional development opportunities - A supportive and collaborative work environment

Working Environment: At Procter & Gamble Nigeria, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing excellent customer care while also promoting growth and development for all employees.

Equal Opportunity Statement: Procter & Gamble Nigeria is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.