Customer Care Officer - Remote Work

Job Description:

ExxonMobil is seeking a dynamic and customer-focused individual to join our team as a Customer Care Officer in a remote work capacity in Ibadan, NG. As a Customer Care Officer, you will be responsible for providing top-notch customer service to our clients while working remotely. This position is at the Associate level and requires a minimum of 2 years of experience in customer service.

Responsibilities: 1. Handle customer inquiries and resolve any issues or complaints in a timely and professional manner. 2. Maintain a positive and empathetic attitude towards customers at all times. 3. Identify and assess customers' needs to achieve satisfaction. 4. Build sustainable relationships and trust with customers through open and interactive communication. 5. Keep accurate records of customer interactions and transactions. 6. Manage a high volume of customer inquiries via phone, email, and chat. 7. Collaborate with other team members to ensure customer satisfaction and retention. 8. Continuously learn and adapt to new technologies and processes to improve customer service.

Requirements: 1. Reliable and resilient personality traits. 2. Excellent communication skills and the ability to actively listen to customers' needs. 3. Creative problem-solving skills. 4. Strong time management skills. 5. Previous experience in a customer service role for at least 2 years. 6. Bachelor's degree in Business Administration or related field preferred. 7. Proficiency in Microsoft Office Suite and CRM software. 8. Ability to work independently and in a team environment.

Benefits: 1. Training & professional development opportunities. 2. Remote work flexibility. 3. Retirement plan.

Working Environment: At ExxonMobil, we value continuous learning and adaptability to stay ahead in a rapidly changing world. As a Customer Care Officer, you will have the opportunity to continuously develop your skills and knowledge in a supportive and inclusive working environment.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: ExxonMobil is an equal opportunity employer and is committed to building a diverse workforce. We encourage applications from all qualified individuals regardless of age, race, gender, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.