Customer Experience Officer - with Growth Opportunities

We are searching for an ambitious Customer Experience Officer to join our all-star team at ARM Hold Co. in Lagos, Lagos.
Growing your career as a Full-Time Customer Experience Officer is a great opportunity to develop exceptional skills.
If you are strong in planning, creativity and have the right drive for the job, then apply for the position of Customer Experience Officer at ARM Hold Co. today!

Summary

• Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.

Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touch points.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies.​

Requirements

• A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
• At least 2 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.​
• Great organizational and time management abilities

Benefits of working as a Customer Experience Officer in Lagos, Lagos:

● Learning opportunities
● Advancement opportunities
● Attractive package