Customer Relations Officer

Job Description

• Greet guests with a friendly and welcoming attitude.
• Provide personalized assistance to guests and VIPs.
• Address minor issues in guest rooms or common areas efficiently to enhance guest satisfaction.
• Work collaboratively with other staff members to maintain a positive and efficient working environment.
• Provide information about amenities, area and venues and promote services.
• Anticipate guest needs and build rapport with customers.
• Offer assistance with certain tasks (e.g. Taking messages)
• Address customer complaints and escalate to the Managementwhen needed.
• Ensure compliance with health and quality standards.
• Assist in organizing and coordinating special events or guest requests
• Uphold and enforce the Apartment'sstandards for quality customer service
• Ensuring a seamless check-in and check-out process.
• Ensure that clients are invoiced timely and accurately.
• Ensure that all amenities provided for the apartment works effectively for the guest's comfort .
• Ensure that the cleaners dress neatly and appropriately at all times.

Job Requirements

• Diploma or B.Sc / BA in Hospitality Management or any other related field.
• Minimum of five years of experience in customer service, guest relations or any hospitality role
• Excellent verbal and written communication skills
• Familiarity with customer relationship management (CRM) software and reservation systems
• Strong interpersonal skills and the ability to establish rapport with guests
• Familiarity with hospitality industry standards
• Problem-solving skills to address guest concerns and find suitable resolutions.
• Knowledge of multiple languages may be an asset.