Customer Relations Officer at Zenith Carex International Limited

Zenith Carex International Limited was founded on November 1, 2002, under the Federal Republic of Nigeria’s 1968 Companies Acts, with registration number RC 465 705. In less than a decade since our inception, we have already established ourselves as a front-runner in the air express business, in keeping with our objective. We have established ourselves as an air express firm that consumers can rely on to not only meet but often surpass their expectations. Zenith Carex International was founded to provide our clients with unique air express mail and goods delivery services in fresh and inventive ways that would be a departure from traditional approaches.

Title: Customer Relations Officer

Location:  Abuja (FCT)

Employment Type: Full-time

Job Description

• Greet guests with a friendly and welcoming attitude.
• Provide personalized assistance to guests and VIPs.
• Address minor issues in guest rooms or common areas efficiently to enhance guest satisfaction.
• Work collaboratively with other staff members to maintain a positive and efficient working environment.
• Provide information about amenities, area and venues and promote services.
• Anticipate guest needs and build rapport with customers.
• Offer assistance with certain tasks (e.g. Taking messages)
• Address customer complaints and escalate to the Managementwhen needed.
• Ensure compliance with health and quality standards.
• Assist in organizing and coordinating special events or guest requests
• Uphold and enforce the Apartment’sstandards for quality customer service
• Ensuring a seamless check-in and check-out process.
• Ensure that clients are invoiced timely and accurately.
• Ensure that all amenities provided for the apartment works effectively for the guest’s comfort .
• Ensure that the cleaners dress neatly and appropriately at all times.

Job Requirements

• Diploma or B.Sc / BA in Hospitality Management or any other related field.
• Minimum of five years of experience in customer service, guest relations or any hospitality role
• Excellent verbal and written communication skills
• Familiarity with customer relationship management (CRM) software and reservation systems
• Strong interpersonal skills and the ability to establish rapport with guests
• Familiarity with hospitality industry standards
• Problem-solving skills to address guest concerns and find suitable resolutions.
• Knowledge of multiple languages may be an asset.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CVs to: using “Customer Relations Officer (Abuja)” as the subject of the mail.

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