Customer Service Associate - Remote Work

Job Description:

Andela is seeking a highly motivated and enthusiastic Customer Service Associate to join our team on a remote basis in Port Harcourt, NG. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues promptly and efficiently. This role requires excellent communication skills, strong attention to detail, and the ability to think critically in order to provide the best possible solutions to our customers.

Responsibilities: - Communicate with customers via phone, email, and chat to provide support and assistance - Identify and resolve customer issues in a timely manner - Escalate complex issues to the appropriate department for further assistance - Maintain accurate customer records and documentation - Collaborate with other team members to ensure a seamless customer experience - Continuously learn and adapt to new technologies and processes in order to provide the best service possible

Requirements: - 1 year of customer service experience preferred - Hardworking and reliable with a positive attitude - Excellent communication skills, both written and verbal - Strong critical thinking and problem-solving abilities - Ability to work independently and as part of a team - Must have access to a reliable internet connection and a quiet workspace - High school diploma or equivalent required

Benefits: - Training & professional development opportunities - Relocation allowance for eligible employees - Medical coverage for you and your family

Working Environment: At Andela, we pride ourselves on creating a work environment where employees can continuously learn and adapt to stay ahead in a rapidly changing world. We encourage our team members to take ownership of their professional development and seek out new opportunities for growth.

Equal Opportunity Statement: Andela is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.