Customer Service Officer

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Job Description - Customer Service Officer

Job title : Customer Service Officer jobs in Lagos Job Location : Lagos Deadline : May 31, 2025 Quick Recommended Links

Job Description

  • Answers phone and responds to customer requests.
  • Upsell/Sell pro duct and services, place custom orders in computer system.
  • Provide customers with product and service information.
  • Transfer customer calls to appropriate staff (as and when asked for)
  • Identity, research, and resolve customer issues using computer systems and applications
  • Follow up on customer inquiries, if not immediately resolved.
  • Recognize, document and alert the supervisor of trends in customer calls.

REQUIREMENTS

  • NCE, OND,HND/Bachelor’s degree in any Field of study.
  • Candidate must be within the age bracket 20 - 35years
  • Relevant experience (0 – 4years) in Customer Service is an advantage
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.
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