Customer Service Representative at EMGEE Resources Limited

EMGEE Resources Limited is a logistics-focused company. Our goal is to use decades of real-world experience to focus on reducing the electrical and logistical gaps in Sub-Saharan Africa, starting with Nigeria. We are positioned ourselves to serve as a conduit for Sub-Saharan Africa to access solutions such as products, technology, and last-mile logistics, allowing the area to better serve its residents.

Title: Customer Service Representative

Location: Abuja

Employment Type: Full-time

Job Description

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Mass Communication, Sociology, Computer Science and other related field can apply.
• Proven experience in CSR
• Should preferably reside in Abuja
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Deadline: 29th April, 2024.

How to Apply: Interested and qualified candidates should forward their CV to:  using the position as the subject of the email.

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