Customer Service Representative at Mercury Microfinance Bank Limited

Mercury Microfinance Bank Limited – “Welcome to Mercurymfb, your reliable financial solutions provider. Mercurymfb takes pleasure in delivering innovative banking services that are tailored to our clients’ different demands. With a commitment to excellence and transparency, we try to provide individuals and businesses with the tools and resources they require to achieve their financial objectives. Whether it’s personal banking, business finance, or investment management, Mercurymfb is committed to providing dependable and efficient services. Join us on your path to financial success.

Title: Customer Service Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

• Handle customer inquiries and provide appropriate solutions or alternatives.
• Maintain accurate records of customer interactions and transactions.
• Ensure customer satisfaction through effective communication and problem-solving.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Acknowledge and resolve customer complaints, escalating issues when necessary.
• Assist with order processing, refunds, and exchanges.

Education

• High School Diploma or equivalent required.
• Additional certifications in customer service or related fields preferred.
• Proficiency in relevant software applications.

Experience:

• Previous experience in customer service or a related field preferred.
• Familiarity with CRM systems and practices.
• Ability to work in a fast-paced environment.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize tasks effectively.

Other Requirements:

• Strong attention to detail and accuracy.
• Willingness to work flexible hours, including evenings and weekends if necessary.
• Ability to work effectively in a team environment.

Remunerations

• Competitive salary based on experience and qualifications.
• Benefits package including health insurance and retirement plans.
• Opportunities for bonuses or incentives based on performance.

Deadline: 31st May, 2024.

How to Apply: Interested and qualified candidates should send an email to:  using “Application for Customer Service Representative Position” as the subject of the mail.

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