Customer Success Assistant - Remote Work

Job Description:

We are seeking a Customer Success Assistant to join our team at Seplat Petroleum Development in a remote work position based in Port Harcourt, NG. As an Entry Level role, the ideal candidate will have at least 1 year of experience in a customer-facing role and possess strong interpersonal skills.

Responsibilities: - Communicate with customers via phone, email, and chat to provide assistance and support - Conduct research to understand customer needs and provide tailored solutions - Work collaboratively with the customer success team to ensure customer satisfaction and retention - Analyze customer feedback and data to identify areas for improvement - Assist with customer onboarding and training initiatives - Maintain accurate records of customer interactions and transactions - Follow up with customers to ensure issues are resolved in a timely manner - Collaborate with cross-functional teams to address customer inquiries and concerns - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 1 year of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong problem-solving abilities and critical thinking skills - Ability to work independently and as part of a team - Reliable and hardworking with a strong attention to detail - Proficiency in Microsoft Office and CRM software - Ability to multitask and prioritize tasks effectively

Personality traits: reliable, hardworking Soft skills: research, critical thinking

Benefits: - Company transportation - Free food - Dental insurance

Working environment: A flexible environment that adapts to change with speed and efficiency.

Deadline to apply: 2024-06-22

Equal opportunity statement: Seplat Petroleum Development is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.