Customer Success Manager - Remote Work

Job Description:

As a Customer Success Manager at Sterling Bank, you will be responsible for building strong relationships with customers to ensure their success and satisfaction with our products and services. You will work remotely, providing support and guidance to clients in Lagos, NG. This position requires someone with at least 8 years of experience in a customer-facing role, preferably in the banking or financial services industry.

Responsibilities: - Serve as the primary point of contact for customers, addressing their questions and concerns in a timely and professional manner - Develop and execute strategic account plans to drive customer success and meet revenue targets - Collaborate with sales, marketing, and product teams to ensure a seamless customer experience - Analyze customer data to identify trends and proactively address potential issues - Conduct regular check-ins with customers to gather feedback and identify areas for improvement - Advocate for customers within the company to ensure their needs are being met - Provide training and support to help customers maximize the value of our products and services

Requirements: - Bachelor's degree in Business, Marketing, or related field - 8+ years of experience in a customer-facing role, preferably in the banking or financial services industry - Strong interpersonal and communication skills - Ability to think strategically and develop plans to achieve customer success - Proven track record of building and maintaining strong customer relationships - Ability to work independently and manage multiple priorities - Adaptable and passionate about helping customers succeed

Personality Traits: - Adaptable - Passionate

Soft Skills: - Strategic planning - Planning

Benefits: - Profit sharing - Vision insurance - Joining Bonus

Working Environment: At Sterling Bank, we support our employees in their personal and professional development. We believe in creating a positive and inclusive work environment where everyone can thrive and grow.

Equal Opportunity Statement: Sterling Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.