Customer Support Officer at ATS Travels

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Job Description - Customer Support Officer at ATS Travels

ATS Travels, Lagos is an accredited agent of IATA and a member of NANTA. It has been known for many years in the area of travel and tourism in Nigeria. We have carved out a niche for ourselves in the travel industry.

Title: Customer Support Officer

Location: Nigeria

Employment Type: Full-time

Responsibilities
Customer Assistance:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Issue Resolution:

  • Identify, troubleshoot, and resolve customer issues, ensuring customer satisfaction and retention.

Product Knowledge:

  • Maintain a deep understanding of company products and services to provide accurate information to customers.

Documentation:

  • Document customer interactions and issues in the CRM system, ensuring detailed and accurate records.

Feedback Handling:

  • Collect and communicate customer feedback to relevant departments for continuous improvement.

Performance Metrics:

  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Team Collaboration:

  • Work closely with team members and other departments to improve customer support processes and enhance overall customer experience.

Qualifications
Experience:

  • 2-3 years of experience in customer support or a related field.

Education:

  • Bachelor’s degree in a relevant field is preferred but not required.

Skills:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer relationship management (CRM) software.
  • Ability to handle multiple tasks and prioritize effectively.
  • Empathy and patience when dealing with customers.

Technical Skills:

  • Familiarity with support tools and software such as Zendesk, Salesforce, or similar.

Languages:

  • Proficiency in multiple languages is a plus.

Certifications:

  • Customer service certification or relevant training.

Salary & Benefits

  • Competitive salary within the range of 130,000 – 150,000 Monthly.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Collaborative and supportive work environment.

Deadline: 13th July, 2024

How to Apply: Interested and qualified candidates should send their CVs to: using the Job Title as the subject of the mail.

The post Customer Support Officer at ATS Travels first appeared on Jobnow Nigeria .

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