Customer Support Representative - Remote Work

Job description:

Kuda Bank is looking for a talented Customer Support Representative to join our team as a remote worker in Lagos, NG. As an entry-level position, no prior experience is required, however, we are looking for someone who is driven and adaptable to work in a fast-paced environment. The ideal candidate will possess strong problem-solving skills and be able to think strategically to address customer inquiries and concerns.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide information about our products and services, including troubleshooting any issues that may arise - Assist in resolving customer complaints and escalating issues to the appropriate department when necessary - Maintain accurate records of customer interactions and transactions - Collaborate with the sales and marketing teams to ensure a seamless customer experience - Stay up to date on industry trends and best practices in order to provide the highest level of support to our customers

Requirements: - Bachelor's degree in a related field preferred - 1 year of experience in customer service or a related role - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong problem-solving and strategic planning skills - Proficiency in Microsoft Office and other relevant software - Must have a reliable internet connection and a quiet workspace for remote work

Benefits: - Profit sharing opportunities - Retirement plan - Medical coverage

Working environment: At Kuda Bank, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team members are encouraged to think outside the box and bring fresh ideas to the table. We value diversity and inclusion, and strive to create a collaborative and supportive environment for all employees.

Deadline to apply: 2024-05-22

Equal opportunity statement: Kuda Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.