Front Desk Officer at The Borough Lagos

The Borough Lagos – Nestled in the heart of Lagos, our boutique hotel provides unrivalled elegance and service. Whether you’re in Lagos for business, relocating, or travelling with your family, our boutique hotel will impress you with sumptuous services and sophisticated décor. The Borough Lagos is already the go-to destination for the world’s largest enterprises, international organisations, and discriminating private clientele looking to unwind in the fashionable comfort and sense of home during a long or short trip in Lagos.

Title: Front Desk Officer

Location:  Lekki, Lagos

Employment Type: Full Time

Job Brief

• We are looking for a Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Requirements and Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should to apply online

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