Front Desk Officer - Immediate Start

We are looking to hire an energetic Front Desk Officer to join our all-star team at in Abuja, FCT.
Growing your career as a Full Time Front Desk Officer is an amazing opportunity to develop competitive skills.
If you are strong in leadership, persuasion and have the right initiative for the job, then apply for the position of Front Desk Officer at today!

Job Brief

• We are looking for a Front office manager to manage our reception area.
• You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
• You will also coordinate all front desk activities, including calls, reservations and guests services.
• As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
• Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met

Requirements

• Proven work experience as a Front desk manager or Reception manager in the hospitality sector
• Hands on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Must be a graduate- HND/B.Sc.; additional certification is a plus

Benefits of working as a Front Desk Officer in Abuja, FCT:

● Learning opportunities
● Advancement opportunities
● Attractive package