Hotel Porter

Responsibilities

• Assist guests with their luggage upon arrival and departure, ensuring a seamless and pleasant experience.
• Maintain a clean and organized lobby area, ensuring it is presentable at all times.
• Escort guests to their assigned rooms and provide necessary information about hotel amenities and services.
• Handle guest inquiries and concerns promptly and professionally, escalating issues when necessary.
• Collaborate with other hotel staff to ensure smooth operations and guest satisfaction.
• Assist in delivering room service orders and any other guest requests in a timely manner.
• Adhere to all safety and security procedures, ensuring the well-being of guests and fellow staff members.
• Assist in maintaining inventory of supplies and reporting any shortages to the appropriate department.
• Assist in the loading and unloading of hotel supplies and equipment as required.
• Maintain a professional appearance and demeanor at all times, reflecting the values and standards in our hotel

Qualifications / Requirements

• Minimum of 3 years of experience as a Hotel Porter or a similar role in the hotel and hospitality industry.
• Relevant educational qualifications in the hotel and hospitality industry are preferred.
• Excellent customer service and communication skills.
• Strong physical stamina and the ability to lift and carry heavy objects.
• Strong attention to detail and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional and positive attitude towards guests and fellow team members.
• Knowledge of safety and security procedures in the hotel industry.
• Flexibility to work on rotating shifts, including weekends and public holidays.