Hotel Room Service Attendant

About the Role

• As a Room Service Attendant, you will play a pivotal role in ensuring the seamless delivery of our room service offerings.
• Your primary objective will be to provide guests with prompt and personalized service, delivering food and beverage orders directly to their rooms while upholding the highest standards of hospitality.

Responsibilities

• Receive and process guest orders for room service, ensuring accuracy and efficiency in delivery.
• Deliver food and beverage orders to guest rooms promptly, following established service protocols and standards.
• Provide personalized service to guests, anticipating their needs and preferences to enhance their dining experience.
• Communicate effectively with kitchen and restaurant staff to coordinate order preparation and ensure timely delivery.
• Handle cash and credit card transactions accurately, processing payments and reconciling sales at the end of each shift.
• Maintain cleanliness and organization of service trays, carts, and equipment used for room service operations.
• Uphold food safety and hygiene standards, ensuring proper handling and storage of food items and adherence to sanitation guidelines.
• Assist guests with menu selection, offering recommendations and accommodating special dietary requests or preferences.
• Address any guest inquiries, concerns, or complaints regarding room service promptly and professionally, seeking resolution to ensure guest satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.
• Assist with additional guest services or requests as needed, demonstrating flexibility and a willingness to go above and beyond to meet guest needs.

Candidate Requirements

• High School Diploma or equivalent / Degree in Hospitality or related field is a plus.
• Previous experience in janitorial or cleaning roles, preferably in a hospitality or similar environment.
• Previous experience in customer service, preferably in the hospitality industry.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and a commitment to delivering exceptional service.
• Basic knowledge of food and beverage service procedures and standards.